“It is not the straining for great things that is most effective;
it is the doing the little things, the common duties, a little better and better.”
Elizabeth Stuart Phelp
As an advisor and consultant, I have found that the businesses who focus on getting the little things right often get the big things right! Consumers appreciate services and features that make their interactions quick, efficient, and enjoyable. Yet, many businesses have not taken advantage of technological advances in the little things.
Often the first recommendation I make is to take a close look at your merchant processing. For your business, you need a system that is secure. For your customers, you need a fast and easy to use method of handling payment, most of which are through credit or debit cards.
To my knowledge, only one highly rated and competitively priced merchant processor offers Remote Signature Capture. This feature allows your clients to pay, with a signature, without having to physically be in your dealership or office. A parent paying for their child’s car repair or a professional on the road can quickly and efficiently provide their signature just as if they were standing at your cashier counter. And, your business will have a secure and permanent record of every transaction. Take a look at this short two minute video and imagine the impact this “little thing” will offer you and your clients: